Privacy Policy

Privacy and cookies policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

1.2    This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

1.4    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.

1.5    In this policy, „we”, „us” and „our” refer to Simple Blinds.

  1. The personal data that we collect

2.1    In this Section 2 we have set out the general categories of personal data that we process.

2.2    We may process data enabling us to get in touch with you („contact data„). The contact data may include: your name, email address, telephone number, postal address and/or social media account identifiers. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

2.3    We may process your website user account data („account data„). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.

2.5    We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website („transaction data„).The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details.The source of the transaction data is [you and/or our payment services provider.

2.6    We may process information contained in or relating to any communication that you send to us or that we send to you] („communication data„). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

2.7    We may process [data about your use of our website and services] („usage data„). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

  1. Purposes of processing and legal bases

3.1    In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

3.2    Operations – We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.3    Publications – We may process some account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing isour legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4    Relationships and communications – We may process contact data, account data, customtransaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

3.5    Personalisation– We may process account data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is our legitimate interests, namely offering the best possible experience for our website visitors and service users OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6    Direct marketing – We may process contact data, account data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

3.7    Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

3.8    Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

  1. Providing your personal data to others

4.1    We may disclose your personal data to our suppliers or subcontractors (e.g. Royal Mail or courier insofar as reasonably necessary for production and delivery your goods or Each such third party will act as a data controller in relation to the personal data that we supply to it; that third party use their own privacy policy which specify use of your personal data.

4.2    Financial transactions relating to our website and services are handled by our payment services providers, [identify PSPs].We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at [URLs].

4.3    Your personal data held in our website database will be stored on the servers of our hosting services providers[ identified at [URL]].

  1. Your rights

Under GDPRregulations you have a rights to access and amend any of your personal data.

You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

  1. Updating information

6.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. About cookies

7.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2    Cookies may be either „persistent” cookies or „session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3    Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

 We use cookies for the purpose of maintaining your shopping cart, as element of the security measures, advertising or analysis.

 

  1. Cookies used by our service providers

9.1    Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics which gathers information about the use of our website by means of cookies.

We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website.

We may also use other service providers in order to support better customer experience.

  1. Managing cookies

10.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647 (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);

(c)    https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)    https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).

10.2  Blocking all cookies will have a negative impact upon the usability of many websites.

10.3  If you block cookies, you will not be able to use all the features on our website.

  1. Cookie preferences

11.1  You can manage your preferences relating to the use of cookies on our website by visiting: [URL]

  1. Amendments

12.1  We may update this policy from time to time by publishing a new version on our website.

12.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Our details

13.1  This website is owned and operated by Simple Blinds

13.4  You can contact us:

(a)    [using our website contact form];

(b)    info@simpleblinds.co.uk

 

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